Privacy Policy – Maverick Telecommunication

Introduction

This privacy policy explains how Maverick Telecommunication uses and protects the information we hold, whether it relates to client data or third-party service providers in connection with our business. This privacy policy does not require any physical, electronic, or digital signature. We are committed to maintaining the privacy of our clients' data and third-party service providers' information.

This privacy policy governs the use of the Maverick Telecommunication application. By accessing this website or downloading the app via the Play Store or App Store, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website or application. By merely using the website or application, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. It is incorporated into and subject to the Terms and Conditions.

Please read this privacy policy ("Policy") carefully before using the Application, Website, and our services, along with the Terms and Conditions ("T&C") provided on the Application and the Website. Your use of the Website, Application, or services in connection with the Application or Website ("Services"), or registration with us through any mode or usage of any products, signifies your acceptance of this Policy and your agreement to be legally bound by it.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepages of our website or application or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and ways you can help protect your privacy.

Collection of Information

Maverick Telecommunication is committed to maintaining and protecting the personal information under our control. We collect clients’ information on dedicated servers or, at times, on shared services. This includes clients’ Call Detail Records (CDRs) and other relevant data in Data Center. Our data centers are GDPR-certified, and we have signed Data Protection Agreements to ensure compliance and security.

USER PROVIDED INFORMATION

The Application, Website, and Services obtain the information you provide when you download and register for the Application or Services. When a client registers with us, they generally sign a Mutual Non-Disclosure Agreement (MNDA) providing:

(a) Name of Client’s Entity, Registration number, Address, Contact Person’s Name, position, mobile number, website, and email
(b) Transaction-related information, such as when you make a service agreement with us
(c) Information you provide us when you contact us for help
(d) Information you enter into our system when using the Application or Services, such as while setting up the services, raising tickets, participating in discussions, and performing tests
(e) Information of all points of contact

It is possible to register individuals (Client’s data and service-related data) on the platform only after the client is registered with Maverick Telecommunication. As registration is requested, users agree to provide accurate and complete registration information. At the time of registration, users may be required to provide information including your name, address, phone number, and email address, collectively referred to as “User Profile Content.”

We only collect personal information as required to meet the purposes we have identified. We do not indiscriminately collect or retain personal information. Our reason for collecting personal information about the client is to maintain communication with that individual.

We will not differentiate between who is using the device to access the Application, Website, Services, or products, as long as the login/access credentials match yours. To make the best use of the Application, Website, Services, and products and enable your information to be captured accurately, it is essential that you log in using your own credentials.

Clients shall take reasonable precautions to protect against theft, loss, or fraudulent use of IDs and passwords, and clients are solely responsible for any losses arising from another party’s use of such IDs and passwords, either with or without the client’s knowledge.

AUTOMATICALLY COLLECTED INFORMATION

In addition, the Application/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services. As is true of most Mobile applications, we also collect other relevant information as per the permissions that you provide.

PROVIDE SERVICE

To personalize user experience We may use information. We continually strive to improve our website/Application offerings based on the information and feedback we receive from you. The User can completely customize our service web or application.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

CONTACTING AND CUSTOMER SERVICE

You will be contacted as necessary to enforce our User Agreement, applicable national laws, and any agreement we may have with you. It will help us contact you to notify you regarding your account, troubleshoot problems with your account, resolve a dispute, as otherwise necessary to provide you with customer service.
For these purposes, we may contact you via email, telephone, text messages, WhatsApp messages, and postal mail. When contacting you via telephone, to ensure efficiency, we may use auto dialed or pre-recorded calls and text messages.

PREVENT FRAUDULENT AND ILLEGAL ACTIVITIES

We preserve your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our User Agreement and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.
It will help us prevent, detect, mitigate, and investigate fraud, security breaches, potentially prohibited or illegal activities. It will also be used to enforce our Privacy Notice, our User Agreement or other policies.

SHARING THE PERSONAL INFORMATION

When you visit the website or download the application, we collect and store the name of the domain from which you access the internet, the date and time you access our site, and the internet address of the website from which you link to our site, the search terms you enter into our search utility, browser software and internet service provider you use and any other relevant information, in order to improve security, analyze trends and administer the site.

SECURITY

We are concerned about safeguarding the confidentiality of your Information. We take all precautions to protect the Personal Information both online and offline. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. We protect the information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. If you believe your account has been abused, please contact us
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view the protection of your privacy as a very important community principle. We understand clearly that you and Your Information are one of our most important assets.
Under no circumstances do we rent, trade, or share the institutional/personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Maverick Telecommunication takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:

The right to access, update, or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Maverick Telecommunication Private Limited relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

CONSENT

We believe that every user of our Application/Services/Website must be in a position to provide informed consent prior to providing any Information required for the use of their Application/Services/Website.
By registering with us, you are expressly consenting to our collection, processing, storing, disclosing, and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring, and disclosing information, all of which activities will take place in INDIA. If you reside outside INDIA your information will be transferred, processed, and stored in accordance with the applicable data protection laws of INDIA.

CHANGES TO THIS STATEMENT

As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

We may at any time modify the Terms of our Website without any prior notification to you. Should you wish to terminate your account due to a modification to the Terms or the Privacy Policy, you may do so by email us at legal@mavericktelecommunication.com